Professional Summary

Dedicated and customer-focused IT professional with strong hands-on experience in system administration, network troubleshooting, and technical support. Proven ability to diagnose and resolve hardware, software, and connectivity issues across Windows, macOS, and Linux environments. Adept at leveraging foundational cybersecurity knowledge to ensure secure user access, mitigate risks, and maintain robust endpoint protection. Eager to apply excellent communication skills and technical problem-solving abilities to deliver exceptional end-user support as a Service Desk Analyst.

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Designations & Education

Certificate IV in Information Technology (Cyber Security)

North Metropolitan TAFE — 2025

Certificate III in Cyber Security

South Metropolitan TAFE — 2024

Kennedy Baptist College

Graduated in 2024. Scored the highest grades for AIT for years 11–12.